Take The Heat Off HR – Encourage Career Self-Management

Take The Heat Off HR – Encourage Career Self-Management

2018 Longevity Banquet
Source: Flickr

Is tackling talent management one of your goals this year? Employees are becoming more demanding, and topping their list is professional growth and development. These are the employees you should be striving to keep. They want new challenges, interesting work, and the opportunity to develop new skills. Even if you don’t have the resources to implement a full-scale career development program, you can still provide your employees with the tools and support to manage their own careers.

Provide a Dedicated Resource

This can be as simple as adding a new page to your intranet or as elaborate as a career development office. Offer as much as your budget will allow, keeping in mind that you can expand as time goes on. Include resources, referrals and tools to aid your employees in their development. With the amount of information available on the Internet, you can easily assemble a wealth of career-related articles, assessments, and planning tools. If you haven’t done so already, publish your company’s internal information. Organization charts, job descriptions, salary ranges, and training schedules are great resources for employees to use in planning.

Because career management may be new to your employees, include detailed instructions for using your system and a list of resources available to them in their planning. If you can’t provide a career development consultant, make certain that HR and managers are able to answer any questions that may arise.

Programs & External Resources

There are several initiatives you can incorporate in your career development program. Executive Career Coaches specialize in helping organizations manage their talent more effectively. They will help your employees determine the most appropriate career path and develop the skills necessary to grow within the organization. Partner with a career coach to provide services for key employees or arrange a reduced fee schedule for employees who wish to hire a coach at their own expense.

Another effective and low-cost tool is a mentoring program. You can structure a mentoring program in many ways. An informal program that simply matches a mentor and a mentee can be incorporated into your intranet site. A more formal program may have a coordinator dedicated to pairing the participants, training the mentors and overseeing the process. Regardless of the structure you choose, a mentoring program enables an organization to leverage their existing talent to impart their knowledge and expertise to one another.

Support & Communication

For any talent management initiative to be successful, it is imperative to garner the support of management from the top of the organization down to line managers. This goal can be achieved by communicating the organizational benefits and the anticipated return on investment from the outset.

It is essential to roll out a formal communication plan to employees. They can’t take advantage of your program if they don’t know about it. Promote your program consistently and encourage managers to do the same. Publicize this information in your recruitment literature and on your company website, and it will attract high-potential candidates.

Encouraging employees to manage their own careers won’t put a strain on internal resources and the benefits far outweigh the costs. In addition to building a pipeline of future leaders, you are addressing retention issues, meeting the demand for employee development, and making your organization more attractive to prospective employees. It’s a win-win for everyone.

Business success strategies – 5 Things I Did Right in 2005

Business success strategies – 5 Things I Did Right in 2005

2018 Longevity Banquet
Source: Flickr

All in all, I’m pretty happy with how 2005 turned out. My business is taking off. I’ve built a solid foundation to support even more growth (which I forecast for 2006) and I’ve even managed to take some time off.

I’d like other entrepreneurs and business owners to feel as good about their business as I do about mine, so I thought I’d take a moment to share 5 things I attribute to my successful 2005.

1. Attended seminars. This one is HUGE. Nothing beats getting out of your office and away from your computer and actually meeting people face to face. I’ve come away from these events with clients, joint venture partners, and more. (And that doesn’t even include the great information I absorbed and was able to put to use in both my business and my clients’ businesses.) If you only put one of my 5 tips to use, this would be the one to do — that’s how valuable I’ve discovered attending seminars to be.

2. Hired a coach. Again, this was another tough decision to make, but I’m really glad I did. It’s difficult to see your business objectively, so having a neutral observer on your team is extremely valuable. Coaches help you get out of your own way (and believe me, that’s a biggie for us entrepreneurs.) They can help you with both your inner game (your habits and mindset) and your outer game (your skills and business structure).

3. Started systemizing my business. Unless you want to be chained to your business night and day, you have got to start systemizing your business. Yes, all businesses should have systems in place, even if you don’t have anyone else working for you and you primarily sell services. The best part is when you do have systems in place, your business suddenly starts running a lot more efficiently and effectively (and you can start sleeping better at night and relaxing on vacation).

4. Outsourced. For all you control freaks out there, this one is for you. If you don’t start hiring some help, I guarantee you’ll never be able to grow your business because you’ll be constantly doing tasks you have no business doing. Do yourself a favor and get some help…NOW. I’ve just hired a project manager/director of client services, plus I have 2 backup writers and 2 virtual assistants. Building a team has been a big stress reliever for me.

5. Focused on my inner game. Shifting my mindset away from “freelancer” to “business owner” was another big piece of the puzzle. As soon as I made that shift, all the other four techniques fell into place because it suddenly made them easier to do.

It’s tough to change your inner game on your own — hiring a coach is probably the fastest way to do this. But there are some good resources out there if you want to begin dabbling in it first. Do a search and see what comes up, I started my journey with free ezines and articles.

Creativity Exercise — Make 2006 the best year ever

Go back and reread my list. Now get out a piece of paper and start brainstorming ways you can integrate my tips into your business. Which one do you think will bring the quickest results? Which one will be more difficult for you to start doing? Which is the one you SHOULD be doing?

Have fun with this exercise, really play around and see what comes up. Don’t censor yourself, just write down the answers that bubble up even if it doesn’t seem right. You might discover something important about yourself and your business that might be the key to launching you forward faster than you ever dreamed possible.

Teaching New Employees About CRM

Teaching New Employees About CRM


One of the best strategies a company can have is
putting new employees through a Customer Relations
Management training session before they begin their
jobs.

Human Resources can make this happen and this will
ensure the employees begin their positions the way
they should.

Human resources are the department that should be
responsible for ensuring a Customer Relationship
Management module is in place and working properly.

They should work closely with management and employees
to ensure everyone knows their role as an employee and
that they have a clear understanding of their job
responsibilities.

Human Resources can help an employee understand how
their position ties in with the entire company and how
they are important.

All employees entering into the company should
immediately go through a CRM training program. This
will give the employees a clear understanding of the
company’s goals and where they want to be headed.

An employee can also understand how their particular
position is important for the company to meet the
desired goals and why the company needs them. It is
important to instill a sense of importance into the
employee from the get go so they begin their new
position with a sense of being needed.

When you don’t instill these things in an employee
immediately, they may think they are just collecting a
check and have a bad attitude.

Human Resources should work closely with the
management and all of the employees in a company to
ensure everyone is working toward the company goals
and they believe in them.

New employees should immediately be placed in a
Customer Relationship Management solution to empower
the employee and give them an understanding of their
importance.

Infinit-O introduces new offshore outsourcing solution

Infinit-O introduces new offshore outsourcing solution


Los Angeles, CA – Infinit Outsourcing (Infinit-O), a leading provider of outsourcing services announced today a new solution called Dedicated Operating Team or ‘DOT’s’ for small and medium sized businesses.
Infinit-O is bringing something new to the outsourcing world, a hybrid outsourcing model specifically designed for small and medium sized companies.
Infinit-O establishes and maintains ‘virtual employees’ in self-contained Dedicated Operating Teams (DOT’s) for clients.
Clients have complete control of the day to day operations whilst Infinit-O’s team of experienced outsourcing experts implement not just the set up phase but also manage all the support functions such as HR, IT and Administration.
This enables clients to quickly gain the advantages of running their own in-house offshore operations without the overheads and risks of doing it themselves.
“Infinit-O understands that there are still companies who are skeptical in outsourcing parts of their business for valid reasons, therefore, we are giving these companies the liberty to manage their own virtual employees through DOT’s.” stated Manolo Aquino, Co-Founder of Infinit-O.
“80% of companies realize the theoretical benefits of outsourcing but the major challenge today is how to develop the delivery capabilities in a controlled, scalable and cost-effective manner. Having a local partner in the offshore destination with over 20 years experience in complex outsourced solutions provides a level of comfort that allows them to quickly realize the full benefits of outsourcing in a cost efficient and controlled manner”, explained Richard Eldridge, Co-Founder of Infinit-O
ABOUT INFINIT-O
Infinit-O is a leading BPO company with offices in the US, UK and Philippines providing back office outsourcing solutions and knowledge process outsourcing (KPO) solutions in the financial services and healthcare sectors.

The company delivers high quality outsourcing solutions with a highly motivated and experienced team, an ability to optimize business processes, access to cost effective and innovative technology, all delivered from highly secured work environment.

For more information visit www.infinit-o.com

SAS 70

SAS 70

Why Have A SAS 70?

SAS 70 is the Statement of Auditing Standards number 70 which is in regards to service organizations. These statements of auditing standards include the frequency of auditing, what one should be looking for during these audits, and the assessment of the service organization. The SAS 70 is being requested or required by more and more customers and business lawyers as time progresses. This is because it is tacked onto other watchdog laws that are supposed to help the economy and other businesses. If the service business were to fail to provide the service requested, the business hiring this company could then flounder and fail. This is why the audits are so important.

To fully understand what the Statement of Auditing Standards number 70 is referring to, one must understand what a service organization is and why it must be audited. A service organization is typically an outsourced company or organization that helps to streamline other businesses by handing certain aspects of their core business functions. These service organizations often focus on the streamlining of the businesses accounting and paperwork, the human resource department, advertisement, or customer contacts. These are all very important aspects of a business that the business may not be able to properly audit or control for themselves and which need a specialized auditor to assess.

The individuals who most often use the Statement of Auditing Standards number 70 and the subsequent audit information tend to be the businesses themselves. These businesses are able to take this information and make their business more streamlined and more appropriate to the needs and issues that are addressed in the Statement of Auditing Audits. Prospective clients can also use the audit information to determine the abilities and the fairness of a company. Other companies that already frequent the business can also use the audits to point out areas that they would like to see an improvement in.

The frequency required for the audits in regards to the Statement of Auditing Standards number 70, or SAS 70, states that the business should be audited at least once a year. There are no recommendations or instructions indicating that one should audit the company more than once. Many businesses and companies choose to undergo the audit multiple times year. This helps the auditor find different changes in the audit because the last audit is still fresh in his or her mind. This information is then given over to the management of the company or shared with customers upon request.

Outsourcing In Your Business: Pros And Cons


Outsourcing is a normal part of today’s modern economy.
Companies and organizations hire services of other companies to do specific works. Not just that, there are a lot of books, articles, literatures and seminars with outsourcing as the topic.

Outsourcing garners both positive and negative feedbacks. It has its own advantages and disadvantages. However, most of the time, the advantages or disadvantages depend on the situation.

Pros Of Outsourcing

Outsourcing has been the source of many debates and discussions by both workers and the media especially in developed countries. These kinds of discussions however may only be temporary and may die down in the near future as the perspective of people mature.

One way of looking positively at outsourcing is the mere fact that it can help companies and organizations cut cost as well as it can give them the edge over other competing companies. Outsourcing also provides opportunities for other people to showcase their skills and talents in producing high quality products.

Basically, the main advantage of outsourcing is in the facet of finance. By outsourcing several functions of a company, operational costs can be cut down. In fact, operational costs can be cut down to as high as fifty percent when outsourcing. Why? First, companies can avail of cheaper but nonetheless very efficient labor. Second, since the company does not need to provide training anymore for a specific function, they can remove the budget for training.

Another pro of outsourcing is getting better results or output. Remember, you are hiring a person or an organization that specializes in a specific task. These organizations have the knowledge as well as the tools to efficiently do a specific task or job.

Focus is also another pro of outsourcing. Instead of the company focusing on non-core functions, they can put all their efforts on the core – the more important aspects of the business. This is because all the non-core functions are already outsourced to other companies.

Cons Of Outsourcing

There are some people who see outsourcing as a disadvantage rather as an advantage but this probably because this idea is quite new especially in newly developed countries. But the truth of the matter is, there are actually several cons in outsourcing.

One of the most controversial aspects of outsourcing is trust. When hiring a certain company for their services, you need to be able to trust them that they will do the job as ordered or that they will provide you with very good results. Trust is also needed especially when it comes to confidentiality. A certain hired company may stab you in the back and sell information to some of your company’s competitors. Though these are rare circumstances, they do and can happen.

To Outsource Or Not To Outsource

To outsource or not to outsource: that is the question. Given the facts – the pros and cons of outsourcing, should your company outsource or not. As have been said, this all depends on the situation. If a company has the ability to stand alone by itself since it has all the tasks covered, then there may not be a need to outsource tasks.

However, if you think that the company needs to put more effort on the core competencies of the company rather than the non-core aspects, then you may opt to go for outsourcing.

Human Resource Outsourcing Services: Providing Experts for Your Company

Human Resource Outsourcing Services: Providing Experts for Your Company

2018 Longevity Banquet
Source: Flickr

Do you lack experts and time in your company to get the job done? If you do, then you need to outsource human resource tasks to an outside company. This means that you need to hire a company to do some of the job your company has to do in order for profit to grow.

It is a fact that some of the jobs that you need to do require professionals. However, if you hire a professional in your company, it will usually be too expensive and will take a lot of time. If you outsource it to outsourcing companies and freelancers, you will be saving a lot of money in terms of salaries.

Human resource tasks, such as payrolls, benefits administration, business processes and employee management are now outsourced to other companies, usually offshore, in order to save on business expenses. Human resource outsourcing is now becoming a booming business in other countries, such as China, Philippines, India and other developing countries. They offer cheap and quality services for companies who are outsourcing human resources.

Since outsourcing saves a lot of money, your company will be able to cut costs in human resource jobs. Also, there are a lot of professionals in these developing countries that are competent and are qualified to do your human resources jobs. They will be able to provide you with quality services at a very competitive price.

Another great thing about outsourcing your human resources jobs is that it will allow your company to focus on more important factors than human resources. It will effectively let you manage your company’s priorities more efficiently.

Your company will also be able to save a lot of money on building your own in-house human resource department. This is because the outsourcing companies already have the technology and you don’t have to invest a lot of money by developing your own in-house human resources department. The outsourcing company will be the one to provide the technology for you. They will only charge you with the services they do.

However, with all the advantages that human resource outsourcing can provide you, there will always be some disadvantages.

Since you will be letting other companies handle your human resources jobs, you will be providing sensitive information to them. Make sure that the outsourcing services you hire has a strong organization that will be able to keep your company’s information, whatever it is, confidential.

Another disadvantage is that when you outsource your human resource department, you will be directing your clients to the outsourcing company. This means that you will be losing direct communication with your clients and it might weaken your relationship with your clients and potential clients. Because of this, you have to make sure that the quality of the outsourcing company’s services remains at par with your standards.

These are the things you should remember when you are considering to outsource your human resources department. Keeping all of these in mind will ensure quality in the services of the outsourcing company.

So, if you need outsourcing as a growth engine or a way to access human resource technology without spending a lot of money on technology or reduce administrative overheads in order for your company to focus on more important issues, you should consider outsourcing as a great tool for your company. Always remember that strategic roles of your company should always be kept in-house.

Online Transcription Services

Online Transcription Services

2018 Longevity Banquet
Source: Flickr

Online transcription is web-based transcription service where the operating system is independent and is cross browser compatible. Their services are accessed via a web browser who is not restricted by time zones or business hours. The mission is to offer each and every client high quality and professional transcription services, combined with the most competitive pricing schedules in the industry.

It is easy to use. All work is done at one central location using the business server. Multi-faceted tools are built to provide each client with a dedicated, private and secure area where a client can control, view or be notified via email on each phase of his transcription project.

Online transcription provides high quality service to suit each client. Their professionally qualified team specializes in many fields so that all work will be delivered with great care and reproduced as accurately, quickly and reliably as dictated by clients.

Online transcription service covers almost all fields like:

o Legal, court document
o All reports – medical, general, business
o Interviews, conferences, meetings
o Workshop, focus groups etc.

Benefits of using online transcription services are

 Save money: Going digital reduces cost and time by eliminating postage, courier, hardware maintenance and other expenses.
 100% portable: Be anywhere in the world or in any time zone, you can upload, download and access all digital dictation.
 Total cost-effective: Your hourly rate is spent on 100% productivity, not for the hours an employee spends in an office.
 Always available: You can access experienced transcriptionists quickly and easily beyond office hours.
 No HR costs: There is no need to advertise jobs, or interview candidates.
 Reliable and secure: All clients can communicate the server at any time.

Features of online transcription services that enable clients to share and access their information via Internet are,

 Clients can dictate their reports via PC based dictation system. Digital handheld recorders are also used for this purpose

 24/7 accessibility from anywhere and any time

 Report tracking is very easy on an online system.

By using digital equipment, both dictation and documents are transmitted electronically, eliminating cost, saving time and money.

The Importance of Getting Your Certificate Online

The Importance of Getting Your Certificate Online

2018 Longevity Banquet
Source: Flickr

Are you dreaming of moving up in your current job, or perhaps looking to change your career? A certificate program can open the door to a variety of job opportunities. Online certificate programs are an outstanding way to pursue dedicated training or continuing education courses without having to attend campus-based classes. Potential or current employers will know you are a dedicated professional when you further your education and succeed at a certificate program.

Certifications are a confirmation of knowledge and they show a fulfillment of required coursework and an achievement of standards. Certification programs are designed to increase professionalism in a given field of study. There are many certificate programs available to students in various courses of study.

Did you know that you could become a human resources manager by simply earning a certificate? There are human resources certificates available online to help you become a qualified HR specialist. A certificate program in Human Resource Management deals with issues that human resource professionals contend with on a regular basis. Students will be trained in employment law, recruitment procedures, staff training and development, and employee benefits. Certificate programs in human resources are designed for those who are responsible for the duties of the human resources department, current HR professionals looking to sharpen their skills and keep current, and those new to the field of human resources. Main subject topics consist of human resources and the law, the role of human resources, employee and labor relations, fundamentals of compensation and benefits, as well as safety and health. Participants who earn a human resources certificate will find that this certification is a highly regarded credential.

Perhaps you are ready to lead a team and tackle important projects. A certificate in Project Management will direct you through a detailed process for managing projects from the initial planning stage to final completion and assessment. This certification focuses on real-world purposes with assignments intended to apply your new abilites and knowledge to the workplace. Students will get practical study materials, team activities, and give presentations to the class to promote teamwork, critical thinking, leadership, and team management. These programs keep in line with current, generally accepted project management principles. This certification is great for new or aspiring project managers, or any current manager responsible for leading projects. By taking project management certification courses, you will also have the opportunity to network with other project management professionals, and possibly make contacts you will value throughout your career.

Regardless of your course of study, taking the time to earn a certificate in a specific discipline conveys to employers that you motivated to further your career. For those who are pursuing advancement in their career, or looking for a change, certificate programs are a great way to gain the knowledge necessary to succeed.

Outsourcing Trend Grows As Companies Cut Costs

Outsourcing Trend Grows As Companies Cut Costs

2018 Longevity Banquet
Source: Flickr


As companies face the challenge of improving productivity and efficiency with ever-shrinking budgets, the need for outsourcing certain operations has grown.
And ironically, although digital technologies become more important in business, the idea of a paperless office seems more distant than ever.

In fact, Bill Gates has proclaimed that the paperless office is “one of those ‘any day now’ phenomena that never seem to actually arrive. … Paperwork is increasing faster than digital technology can eliminate it.”

As a result, document management and imaging outsourcing has become big business. Companies looking to image capture their paper documents are increasingly turning to service providers because it’s less expensive than hiring permanent staff.

According to a report by research firm IDC, the industry reached $13 billion in 2003 and was expected to expand at a compound annual rate of 19.7 percent over the next three years.

In fact, major companies like General Electric now take advantage of what is called business process outsourcing, or BPO – the delegation of operational responsibility for a business process’s execution and performance. This applies not only to paperwork but a variety of organizational tasks.

“Seventy percent of our business processes should be outsourced,” said former chairman and CEO Jack Welch. GE’s outsourcing strategy delivered 26 quarters of increasing profitability, despite market instability and ever-changing conditions.

Quintek Technologies Inc. is one company focusing on BPO solutions, providing services to enable Fortune 500 and Global 2000 corporations to reduce costs and maximize their revenues.

Benefits of BPO services include: reducing costs by lowering overhead and improving the efficiency of processes; allowing organizations to focus on their core business; and providing access to scalable operations and on-demand resources.

Most BPO processes begin by organizing data into digital formats, and this has increased the need for support from companies like Quintek.

So while the paperless office seems to be a far-off goal, that just leaves plenty of room for the BPO market to grow. According to one report by Forrester Research, the BPO market is expected to grow from $19 billion in 2004 to $146 billion in 2008.